Terms & Conditions

Who We Are & How to Contact Us

When we say, “Catapult”, "we," "us," or "our", we mean Catapult Labs Limited, a company registered in England and Wales under company number 13769896. We operate the Catapult website at www.catapult.xyz ("Website") and the downloadable desktop app (“App”) through which we offer the services made available by Catapult from time to time (the “Services”). Our registered office is at 241 Southwark Bridge Road, London, England, SE1 6FP. Our VAT number is GB397750346.

If you wish to contact us for any reason, please email help@catapultlabs.xyz or write to us at Catapult, 241 Southwark Bridge Road, London, SE1 6FP. EU users and authorities may contact us for matters relating to the Digital Services Act at: help@catapultlabs.xyz.

Acceptance of Terms & Changes to Terms

These terms and conditions (“Terms”) set out the conditions of access to our Website, App and Services to which the User (as defined below) is automatically linked at the time of downloading the App onto a desktop and creating an account. By creating an account or using the Services, you confirm you are at least 18 years old and have authority to enter these Terms. If we discover a User is under the age of 18, we will promptly delete that User’s account and to the extent reasonably possible that User’s data.

By using our Website, App and Services you acknowledge that you have read, understood, and agree to be bound by these Terms. Please read these Terms carefully and if you do not agree to these Terms, please do not use our Website, App or engage in our Services.

The Services are delivered via the downloadable desktop App and if you wish to use the Services you must download the App, register or create an account and purchase a subscription providing accurate, current, and complete information about yourself as prompted by the registration process, thereby becoming a “User”. You agree that the information you provide to us when you register is accurate, complete, and not misleading, and that you will keep it accurate and up to date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, you must immediately notify us at help@catapultlabs.xyz.

We reserve the right to amend or otherwise modify these Terms and will notify you of any material changes (e.g., affecting your rights, fees, or core Service functionality) at least 30 days in advance via email, the App or Website. Your continued use of our Website, App or Services after the effective date of the change will signify your acceptance of the revised Terms. If you do not wish to be bound by the changes, you must stop using our Website, App and Services before the changes take effect (and you may terminate your subscription without penalty in accordance with the Termination section below). We may make non-material changes without notice.

Capitalised words are defined in the relevant section of these Terms.

At our discretion we may run special subscription promotions, offers, discounts and/or contests, the particular conditions of which will be announced at the time of the offer, which need not be linked to these Terms. Please ensure you read such terms and conditions before accepting and/or participating.

Description & Use of our Website, App & Services

Catapult is an AI assistant that unifies work context across Slack, Gmail, Notion, and Calendar for search, drafting, brainstorming and decision making. Catapult takes 24 hours from initiation to build a model for every User trained on the User’s individual data. Users can ask Catapult anything about their work, draft emails, messages, posts and more in their tone and work context. Catapult also remembers conversation histories with its memory feature. When Users connect their Google, Slack, Notion accounts to Catapult, it ingests and indexes all of their information. Catapult also then receives work updates in real time (for example new email or Slack messages).

By offering the Services and using third party API providers to do so, we contractually prohibit third parties from training on your data unless you explicitly agree to the use of your content and data for training.

By connecting your Google, Slack, Notion or other accounts, you consent to us ingesting and indexing your data as described in our Privacy Policy. You may revoke such access at any time via your account settings or by disconnecting the integration, though this may limit or disable certain Service features.

In accessing the Services, you understand and agree that:

The responses provided may not always be accurate or reliable. Your use of the Services is at your own risk, and you are responsible for evaluating the accuracy and usefulness of the information provided by the Services;
The type of media the App can process is evolving and developing and may not be able to process all forms of media;

The chat messages are stored on your device and can be seen by you while using the App. We will not be held responsible for (including but not limited to): (i) the content of your messages, (ii) the inappropriate storage on your device of information, messages and/or its storage without authorisation for collection, processing and communication; (iii) the loss or theft of your device; and (iv) security incidents you may suffer, except to the extent caused by our breach of these Terms or negligence. We may remove or restrict access to content where we reasonably believe it is illegal, infringes third-party rights, or violates these Terms.

The applicable “subscription fee” will be charged to the indicated payment method on a monthly basis. Subscriptions renew automatically unless cancelled. The price displayed at the time of purchase is the final and binding price. The price (including any applicable taxes such as VAT) will be displayed clearly before you confirm payment.

By setting up an account and subscribing to a plan, you acknowledge and accept the price and receipt of an automatic and recurring billing charge every month. We reserve the right to update the types, conditions and price of any subscription plans offered, at any time, by providing reasonable advance notice. If you do not agree to the updated pricing, you may cancel your subscription before the change takes effect.

If recurring billing cannot be processed correctly, we reserve the right to either interrupt and/or block your access to the functionalities after reasonable attempts to notify you. You must ensure that your payment method is active and/or it has sufficient funds for charging the subscription price.

The Services may only be used within the scope of what they are provided for, under these Terms and applicable law. You are solely responsible for making sure that your use of the Services does not violate any applicable law, regulations or third-party rights.

In particular, but without limitation, you may not:

reproduce, duplicate, copy, download, share (beyond the limits set out in these Terms), modify, translate, transform, publish, transmit, sell, resell, exploit, reverse engineer, sublicense, edit, transfer/assign to third parties, create derivative works from the content available on the Website or the App or by otherwise using the Services;
rent, lease, lend, or sell the Services;
remove any proprietary notices from the Services;
probe, scan or attempt to penetrate the Services;
use the Services in any manner that infringes, misappropriates, or otherwise violates any third party’s intellectual property rights or any other rights, or that violates any applicable laws or regulations;
use for high-risk automated decisions;
order, develop or train a model that is competitive with the Services, nor allow any third party to do so through your account, even without your knowledge.

Where explicitly stated on the Website, you may download, copy and/or share some content available through the Website for your sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by us are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

You may have access to external resources provided by third parties when using the Services. In accessing this third-party content, you acknowledge and accept that we have no control over such resources and are therefore not responsible for the content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Free Trial

We may, at our discretion, offer eligible Users a free trial (“Free Trial”) before any paid subscription begins. The duration of the Free Trial (e.g., 7 days, 14 days, or another specified period), any eligibility criteria, and the features available during the Free Trial will be clearly displayed on the Website, in the App, or during the signup process before you start the Free Trial.

By starting a Free Trial, you authorise us to automatically charge your selected payment method for the applicable subscription fee (plus any taxes) on the first day immediately following the end of the Free Trial period, unless you cancel the trial before that date. This automatic conversion to a paid subscription constitutes your explicit consent to recurring billing under these Terms.

To avoid being charged, you must cancel your subscription before the Free Trial ends. You can cancel at any time during the Free Trial via your account settings in the App or by emailing help@catapultlabs.xyz. Cancellation during the Free Trial is effective immediately, and you will not be charged (and you will lose access to paid features at the end of the trial period). No refunds will be provided for any portion of the Free Trial period itself, as it is provided free of charge.

Termination of Use

If you purchased a subscription or enabled a free trial, subscriptions are managed by you. You may cancel your subscription by contacting us via email: help@catapultlabs.xyz at least 72 hours before your next billing date. Subscription fees are non-refundable. It is your responsibility to cancel a free trial prior to converting to a paid subscription within the notice period stipulated at the time of setting up an account.

UK and EU consumers: You have the right to cancel your subscription to the App within 14 days of purchase without giving any reason, provided you have not started using the Services. If you request or consent to immediate access to the Services during this 14-day period, you acknowledge and agree that your right to cancel will be lost once the Services begin, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancelling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period.

We may suspend or terminate your access to the Services or delete your account at any time, with or without notice, if:

you breach these Terms (including non-payment of fees);
your use is inappropriate, offensive, abusive, or violates applicable law;
we reasonably believe continued access poses a security risk to us, other users, or third parties;
required by law or a third-party provider; or
for any other legitimate business reason, provided such termination is reasonable and proportionate.

We will endeavour to provide reasonable advance notice where possible (except in urgent cases such as preventing abuse, addressing security issues, or complying with legal requirements). If you believe a suspension or termination was made in error, you may contact us at help@catapultlabs.xyz to appeal.

Suspension or termination for breach for the reasons listed above does not entitle you to any refund, compensation, damages, or reimbursement, and you remain liable for all fees accrued up to the date of suspension/termination (including any outstanding amounts).

If we terminate your subscription without cause (i.e., not due to any of the reasons above), we will provide a pro-rata refund for any prepaid unused portion of your current billing period.

Upon termination or expiry of your subscription (for any reason) automatic renewal will cease, but you will retain access to paid features until the end of your then-current billing period (for user-initiated cancellations).

Certain provisions of these Terms survive termination, including those relating to intellectual property, confidentiality, limitations of liability, indemnification, and payment obligations.

Content Ownership

Subject to the below, you retain all of your right, title, and interest in the content generated as a response to your use of the Services. We hereby assign to you all of our right, title, and interest if any in and to the aforementioned.

Unless otherwise specified or clearly recognisable, all content available on the Website and the App and any intellectual or industrial property rights, such as but not limited to copyrights, trademark rights, patent rights and design rights related to the Website and App, and any other exclusive rights on software or technical applications embedded in or related to the Website and App are owned or provided by us and/or our licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

We use OpenAI, Google, Anthropic, Google, xAI, and Alibaba technologies under licence. We are not affiliated with these third parties, or any other providers of large language models (LLMs). Instead, we utilise their official APIs to deliver the technology under an official service agreement with these companies.

Subject to your compliance with these Terms, by accessing our Services we grant you a limited, non-sublicensable, non-exclusive, non-transferable, and revocable licence during your subscription to access and use the App, Website and Services for your personal or internal business purposes only. This does not grant you any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is our or our licensors’ sole property. You must not use the content of the Website or the App in any way that is not necessary or implicit in the proper use of the Services.

All rights and licences granted to you shall immediately terminate upon any termination or expiration of your use of the Services.

While we use reasonable efforts to ensure that content made available through the Services does not infringe applicable laws or third-party rights, we cannot guarantee that this will always be the case. Without prejudice to your legal rights, we ask that you notify us promptly of any alleged infringement so that we may investigate and, where appropriate, take remedial action before any formal legal proceedings are commenced. You can notify us at help@catapultlabs.xyz.

If you provide us with feedback, suggestions or ideas about the Services (“Feedback”), you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify and incorporate such Feedback into the Services without restriction or compensation to you.

Warranties

The Services and any outputs, suggestions, or responses generated by Catapult (together, the “Outputs”) are provided “as is” and on an “as available” basis.

To the fullest extent permitted by law, Catapult disclaims all warranties of any kind, whether express or implied, relating to the Services and the Outputs. This includes, without limitation:

any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement; and
any warranties arising from course of dealing, usage, or trade.

We do not warrant that the Services or Outputs will be uninterrupted, secure, error-free, free from viruses or other harmful components, or that any defects or issues will be corrected.

You the User agrees that your use of any Outputs is at your sole risk. You must not treat any Output as a definitive source of truth, professional advice, or reliable information, and you are responsible for independently verifying and evaluating all Outputs before relying on them.

Limitations of Liability

Nothing in these Terms shall exclude or limit liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any liability that cannot be excluded under applicable law.

You acknowledge that Catapult utilises third-party artificial intelligence models, including OpenAI, to provide the Services. The Services and any outputs, outcomes, results, recommendations or suggestions generated are provided as informational tools only and do not constitute professional, legal, financial, medical or other advice. The Services use generative AI models which may produce inaccurate, biased, incomplete, outdated, or hallucinated outputs. You must independently verify all outputs before relying on them. Your use of the Services (including any outputs) is at your own risk. As outputs are AI-generated they may contain inaccuracies, biases, or hallucinations. You must maintain human oversight and independently verify all outputs.

You are solely responsible for all decisions, actions and omissions taken in reliance on the Services or any outputs, outcomes or results generated, and for assessing their accuracy, suitability and appropriateness for your purposes.

To the maximum extent permitted by applicable law, in no event shall we nor our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for:

any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Services;
any damage, loss or injury resulting from hacking, tampering or other unauthorised access or use of the Services or User account or the information contained therein;
any losses, damages, claims or liabilities arising from or in connection with your use of, reliance on, or implementation of any outputs, outcomes or results generated by the Services.
any errors, mistakes, or inaccuracies of content;
personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Services;
any unauthorised access to or use of our secure servers and/or any and all personal information stored therein;
any interruption or cessation of transmission to or from the Services;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Services;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Services; and/or
the defamatory, offensive, or illegal conduct of any User or third party.

In no event shall we, and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs in aggregate in an amount exceeding the total fees paid by you to us in connection with the Services in the 12 months immediately preceding the date the claim arose, or the period of duration of these Terms between the us and you, whichever is shorter.

The above shall apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damage.

Indemnification (Business Users only)

If you are using the Services in the course of business or commercial activities (“Business User”), you agree to indemnify and hold harmless Catapult and its officers, directors and employees from and against any third-party claims, damages, losses and expenses (including reasonable legal fees) arising directly from:

your material breach of these Terms;
any content or data submitted, uploaded or processed through the Services by you that infringes any third-party rights or applicable law;
your unlawful use of the Services; or
your wilful misconduct,

provided that such indemnity shall not apply to the extent the claim arises from our breach of these Terms, negligence or wilful misconduct.

We may, at our option, assume the exclusive defence and control of any matter subject to indemnification by you (at your expense), and you agree to cooperate fully with our defence.

No Waiver

Our failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service Interruption

To ensure the best possible service level, we reserve the right to interrupt the Services for maintenance, system updates or any other changes, informing you appropriately.

Within the limits of law, we may also decide to suspend or terminate the Services altogether. If the Services are terminated, we will cooperate with you to enable you to withdraw Personal Data or information in accordance with applicable law.

Additionally, the Services might not be available due to reasons outside our reasonable control, such as “force majeure” (for example labour actions, infrastructural breakdowns or blackouts etc).

Assignment of Terms

We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking your legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly. You may not assign or transfer your rights or obligations under these Terms in any way, without our written consent.

Privacy Policy

Our Privacy Policy (available at www.catapult.xyz/privacy.html) explains how we process your personal data in compliance with the Data Protection Legislation (as defined in the Privacy Policy). You have rights including access, rectification, erasure and data portability—see the Privacy Policy for details.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and us regarding your use of our Website, App and/or the Services, and supersede any prior agreements between you and us regarding such use.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Website and/or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a User resident in the European Union, nothing in these Terms shall deprive you of the mandatory consumer protections afforded to you under the laws of your country of residence.

Disputes, Complaints & Mediation

Without prejudice to your legal rights, we ask that you first contact us at help@catapultlabs.xyz to raise any complaint or dispute relating to the Services so that we may attempt to resolve it informally.

If a dispute cannot be resolved informally within 30 days of being raised, the parties agree to attempt to resolve the dispute through good-faith mediation before commencing any court proceedings or other formal alternative dispute resolution process.

Unless otherwise agreed, the mediation shall be conducted in England in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure, and the costs of the mediator shall be shared equally between the parties.

Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief where necessary, or from exercising any statutory rights available under applicable law.

If the dispute is not resolved through mediation within 30 days of the mediator’s appointment, either party may pursue the dispute through the courts or any other available dispute resolution mechanism.